Shipping policy

At Larchcroft, every product is made to order, and many items are personalized especially for you. Because we begin creating your item after your order is placed, each order requires both production time and shipping transit time.
Please review the information below before completing your purchase.

1. PROCESSING & SHIPPING TIMELINES

Since our products are personalized and made-to-order, processing and shipping times vary depending on the product line:
Product Line
Production Time
Shipping Transit Time
Total Estimated Delivery
Embroidery
5 - 7 business days
7 - 15 business days
12 - 22 business days
Wood, Acrylic & Printed Products
3 - 5 business days
7 - 15 business days
10 - 20 business days
Please Note:
  • Business days do not include Saturdays, Sundays, or holidays.
  • Estimated total delivery time = Production time + Shipping transit time.
  • If you need assistance choosing a product or want to check specific delivery timelines, please feel free to message us!
  • Colors may vary slightly from the images shown due to screen settings and lighting.

2. FREE STANDARD SHIPPING

Larchcroft offers free standard shipping on all orders. No minimum purchase is required.
Free shipping applies automatically to orders placed through our website and delivered to an eligible destination available during checkout.
Shipping availability may depend on the product type, package size, production facility, and delivery location. If a product cannot be delivered to the selected destination, this information will be displayed during checkout.

3. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 5–7 business days for the shipping carrier to scan your package and display the first tracking update. A tracking number may be generated before the carrier physically scans the parcel.
Orders containing multiple products may be produced at different facilities and shipped in separate packages. These packages may arrive on different dates, and you may receive more than one tracking number.
Receiving only part of a multi-item order does not necessarily mean the remaining products are missing. Please review all tracking numbers included in your shipping confirmation emails.
If tracking has not updated after 7 business days, or if your order has passed its latest estimated delivery date, please contact our Customer Support team.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.
Requests to change a shipping address must be submitted within 2 hours of purchase. After this period, the order may already have entered production, and we cannot guarantee that the address can be changed.
Once an order has shipped, Larchcroft cannot redirect it to another address.
Larchcroft is not responsible for packages that are delayed, delivered incorrectly, lost, or returned because the customer provided:
  • An incorrect or incomplete street address.
  • An incorrect apartment or unit number.
  • An incorrect ZIP or postal code.
  • An invalid recipient name.
  • An address that cannot accept the package.
If an address issue was caused by Larchcroft or one of our fulfillment partners, we will provide an appropriate replacement or reshipment at no additional cost.
Please carefully review your shipping information before submitting your order.

5. CANCELLATION & MODIFICATION POLICY

We begin preparing personalized orders shortly after payment to help ensure timely production and delivery.
Two-Hour Grace Period
Requests involving any of the following must be submitted within 2 hours of purchase:
  • Order cancellations.
  • Shipping address changes.
  • Product size, color, style, or quantity changes.
  • Personalization text or spelling changes.
  • Photo or design changes.
  • Printing, engraving, or embroidery details.

After Two Hours

Once the two-hour grace period has passed and the order has entered production, it can no longer be canceled or modified.
If production has not officially started, we will make every reasonable effort to accommodate your request. However, changes cannot be guaranteed.
Design or personalization changes may result in additional production time, especially during peak seasons.
By completing your purchase, you acknowledge and agree to this policy.