Refund policy

1. RETURNS & EXCHANGES

Due to the personalized, custom, and made-to-order nature of our products, we enforce a strict return policy:

We DO NOT accept returns, exchanges, or refunds for:

  • Change of mind or no longer needing the product.
  • Ordering the wrong size, color, or style.
  • Wrong information provided by the customer (e.g., incorrect shipping address, spelling/typos in custom text). Please double-check your spelling and options before checking out!

We DO gladly accept replacements or refunds for:

  • Items that arrive damaged or broken due to shipping.
  • Items that contain a production error or mistakes made by our team (e.g., wrong item, wrong size sent).

 2. DAMAGED OR INCORRECT ITEMS

Your satisfaction is very important to us. If your order arrives damaged or incorrect due to an error on our side, please contact us within 5 days of delivery.
Please provide us with:
  1. Your Order Number.
  2. Clear Photos/Videos of the damaged or incorrect item.
  3. A brief Description of the issue.
Once confirmed, we will gladly work with you to arrange a replacement or issue a refund.

CUSTOMER SUPPORT

We are fully committed to your satisfaction. If you have custom requests, questions, or concerns, don’t hesitate to reach out—our team is here to assist you promptly, kindly, and professionally!
Thank you so much for supporting our shop and choosing our embroidered apparel and home decor. We hope this becomes your new favorite cozy item!