Privacy policy

Last Updated: July 16, 2026

1. Introduction

Welcome to Larchcroft (“Larchcroft,” “we,” “our,” or “us”).
At Larchcroft, we create personalized home decor and meaningful gifts designed to feel truly yours. Using quality materials such as wood, embroidery, acrylic, and more, we combine modern craftsmanship with thoughtful design to transform your unique ideas, stories, and memories into lasting keepsakes.
We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit https://www.larchcroft.com/, place an order, communicate with us, subscribe to our marketing communications, or otherwise use our website and services.
This Privacy Policy is intended to help you understand our privacy practices and the choices and rights that may be available to you.

2. Information We Collect

The information we collect depends on how you interact with Larchcroft.
We may collect personal information directly from you, automatically when you interact with our website, and from our e-commerce platform, payment providers, production and fulfillment partners, shipping providers, analytics providers, advertising partners, and other service providers.

Information You Provide Directly

We may collect:
  • Full name.
  • Email address.
  • Telephone number.
  • Billing and shipping addresses.
  • Customer-account and login information.
  • Order, purchase, and transaction details.
  • Products viewed, saved, selected, or purchased.
  • Selected product sizes, colors, materials, styles, and other options.
  • Personalized names, dates, messages, wording, and design instructions.
  • Photographs, artwork, logos, illustrations, and other files submitted for personalized products.
  • Gift-recipient names, addresses, contact details, and gift messages.
  • Reviews, feedback, survey responses, and promotional entries.
  • Customer Support inquiries and communications.
  • Other information you voluntarily provide.
When you provide information or content relating to another person, including a gift recipient or minor, you confirm that you have the authority and any permission required to provide that information for the requested purpose.
Please do not submit government identification numbers, account passwords, financial-account credentials, medical information, biometric identifiers, or other sensitive personal information through product-personalization fields or Customer Support messages.

Payment Information

Payments may be processed through Shopify Payments, Shop Pay, PayPal, credit-card processors, digital-wallet providers, or other payment methods available during checkout.
These providers may collect payment-card information, billing details, authentication information, and other information necessary to process a transaction.
Larchcroft does not generally receive or store complete credit- or debit-card numbers. We may receive limited payment and transaction information, including:
  • Payment status.
  • Transaction amount.
  • Payment method.
  • Billing name and address.
  • Fraud-screening results.
  • Transaction or order reference numbers.
  • Limited card details, such as card type or final digits.
Payment providers process payment information according to their own privacy policies and legal obligations.

Information Collected Automatically

When you interact with our website, we and our service providers may automatically collect:
  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Device, cookie, and advertising identifiers.
  • General or approximate location.
  • Referring to websites, advertising campaigns, or traffic sources.
  • Pages and products viewed.
  • Website searches.
  • Shopping-cart and checkout activity.
  • Date, time, and duration of visits.
  • Links, buttons, and website features used.
  • Website diagnostic, performance, security, and error information.
  • Information collected through cookies, pixels, tags, and similar technologies.
We use this information to operate and secure our website, understand customer activity, improve functionality, and support analytics and advertising where permitted by applicable law.

Information Received from Other Sources

We may receive personal information from:
  • Our e-commerce platform and connected store services.
  • Payment and fraud-prevention providers.
  • Production and fulfillment partners.
  • Shipping and logistics providers.
  • Marketing, advertising, and analytics providers.
  • Social-media platforms.
  • Customer-service and communication providers.
  • Professional and business-service providers.
The information received depends on the service involved and the settings or permissions selected by you, Larchcroft, or the relevant provider.

3. How We Use Your Information

We may use personal information for the following purposes.

Providing Products and Services

We use information to:
  • Accept, process, and confirm orders.
  • Create and manage customer accounts.
  • Prepare personalized designs.
  • Review submitted text, names, photographs, artwork, and instructions.
  • Communicate about personalization requirements.
  • Produce, inspect, package, and fulfill products.
  • Process and verify payments.
  • Arrange shipping and delivery.
  • Send order confirmations and tracking updates.
  • Manage cancellations, corrections, replacements, and refunds.
Where applicable, this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer Support

We use information to:
  • Respond to questions and support requests.
  • Assist with product selection and customization.
  • Investigate delayed, missing, damaged, defective, or incorrect orders.
  • Resolve complaints and disputes.
  • Administer store policies.
  • Maintain records of customer communications.
This processing may be necessary to perform our contract with you or for our legitimate interests in providing effective customer service and protecting our business.

Website Operation and Personalization

We may use information to:
  • Maintain shopping carts.
  • Remember preferences.
  • Provide account functionality.
  • Improve navigation and checkout.
  • Display relevant products.
  • Personalize website content.
  • Diagnose errors and technical issues.
  • Develop new products, features, and collections.
Depending on the activity and your location, we rely on contractual necessity, consent, or our legitimate interests in operating and improving our services.

Marketing and Advertising

Where you have provided consent or where otherwise permitted by law, we may use personal information to:
  • Send promotional emails.
  • Share product launches and seasonal collections.
  • Provide offers and discounts.
  • Recommend products.
  • Measure marketing performance.
  • Display or support interest-based advertising.
Placing an order does not automatically subscribe you to promotional email marketing.
You may unsubscribe at any time through the link included in our marketing emails or by contacting us. Unsubscribing from marketing will not prevent transactional communications relating to orders, accounts, Customer Support, security, or legal notices.

Analytics and Business Improvement

We may use information to:
  • Measure website traffic and performance.
  • Understand customer interests and shopping behavior.
  • Improve products, services, and website functionality.
  • Evaluate advertising and marketing campaigns.
  • Conduct internal reporting and business planning.
  • Identify technical errors or usability issues.
We rely on consent where required and otherwise on our legitimate interests in understanding and improving our business.

Security and Fraud Prevention

We may use information to:
  • Authenticate accounts.
  • Detect suspicious activity.
  • Prevent fraud and unauthorized transactions.
  • Protect website and payment security.
  • Enforce our terms and policies.
  • Protect customers, Larchcroft, and third parties.
This processing is based on our legitimate interests in protecting our services and may also be necessary to comply with legal obligations.

Legal and Compliance Purposes

We may process personal information to:
  • Comply with applicable laws and regulations.
  • Maintain tax, accounting, and transaction records.
  • Respond to lawful requests and legal processes.
  • Investigate suspected unlawful conduct.
  • Establish, exercise, or defend legal claims.
  • Protect our rights, property, safety, and business operations.
This processing may be required by law or based on our legitimate interests.

4. Personalized Content and Uploaded Files

When you submit photographs, names, dates, artwork, logos, messages, text, or other content for a personalized product, we use that content only as reasonably necessary to:
  • Review your instructions.
  • Create or modify your product design.
  • Produce and fulfill your order.
  • Communicate with you about the design.
  • Provide Customer Support.
  • Process an eligible replacement or refund.
  • Prevent fraud or resolve disputes.
  • Comply with legal obligations.
Personalization content may be disclosed to authorized production and fulfillment partners only when reasonably necessary to create, deliver, or support the product.
We do not claim ownership of content submitted solely for product personalization.
Unless you provide separate and express permission, we do not use customer-submitted names, photographs, artwork, design files, or other personalization content for:
  • Public advertising.
  • Social-media posts.
  • Product portfolios.
  • Promotional materials.
  • AI-model training.
Content that you intentionally submit through a public product review, social-media interaction, contest, or promotional campaign may be displayed according to the information provided at the time of submission.
You must not submit content that:
  • You do not own or have permission to use.
  • Violates another person’s privacy or publicity rights.
  • Infringes copyright, trademark, or other intellectual-property rights.
  • Contains unlawful, abusive, deceptive, harmful, or prohibited material.
We may reject or cancel an order containing content that violates our policies or applicable law.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business.

Shopify and E-Commerce Services

Shopify and E-Commerce Services

Our online store is hosted by Shopify, which provides the e-commerce platform and related services that allow us to operate our website, manage customer accounts, process orders, provide checkout functionality, help prevent fraud, and support our online store.

Shopify may process personal information in connection with these services. For more information about how Shopify processes consumer information, please review the Shopify Consumer Privacy Policy.

Payment Providers

We may disclose transaction and billing information to payment processors, banks, financial institutions, digital wallets, and fraud-prevention providers.

Production and Fulfillment Partners

Because our products are made to order, we may disclose the information necessary to produce and fulfill an order, including:
  • Personalization text.
  • Names and dates.
  • Submitted photos, artwork, or design files.
  • Product options and specifications.
  • Shipping information.
  • Order identifiers.
We seek to limit the information disclosed to what is reasonably necessary for production and fulfillment.

Shipping and Delivery Providers

We may disclose names, addresses, telephone numbers, email addresses, package details, and delivery instructions to shipping carriers, postal services, customs intermediaries, and logistics providers.

Analytics, Advertising, and Communication Providers

We may work with providers that support:
  • Website analytics.
  • Advertising measurement.
  • Digital advertising.
  • Email communications.
  • Customer service.
  • Product reviews.
  • Website testing and optimization.
  • Fraud detection.
These providers may use cookies, pixels, software development kits, or similar technologies, subject to applicable consent and opt-out requirements.

Professional Service Providers

We may disclose information to accountants, lawyers, insurers, auditors, consultants, financial advisers, and other professional service providers when reasonably necessary.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:
  • Comply with applicable law.
  • Respond to a valid legal or government request.
  • Investigate fraud or unlawful conduct.
  • Protect the rights, property, or safety of Larchcroft, customers, or others.
  • Enforce agreements and store policies.

Business Transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or other change of control, subject to applicable law.

6. Sales, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.
However, certain uses of advertising, analytics, cookies, pixels, and similar technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. state privacy laws.
Where required by applicable law and where the relevant feature is available, you may opt out through the privacy choices provided on our website or by contacting us using the information in the Contact Us section.
We do not knowingly sell or share personal information belonging to children for targeted advertising.

7. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies.

Essential Cookies

These technologies are required to:
  • Operate the website.
  • Maintain shopping carts.
  • Provide account and checkout functionality.
  • Process payments.
  • Prevent fraud.
  • Maintain website security.
Essential cookies cannot generally be disabled through our cookie preference tool because the website may not function properly without them.

Functional Cookies

These technologies help remember choices such as:
  • Language.
  • Region.
  • Login status.
  • Product selections.
  • Shopping preferences.

Analytics Cookies

These technologies help us understand:
  • How visitors use the website.
  • Which pages and products are viewed.
  • How customers navigate the store.
  • Whether technical errors occur.
  • How website performance can be improved.

Advertising Cookies

These technologies may be used to:
  • Measure advertising performance.
  • Understand interactions with marketing campaigns.
  • Limit repeated advertisements.
  • Support relevant or interest-based advertising.
Where required by applicable law, we request the required consent before activating non-essential analytics or advertising technologies.
You may review or update your choices using the Cookie Preferences link on our website. You may also control certain cookies through your browser settings, although doing so may affect website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on factors such as:
  • The type and sensitivity of the information.
  • The reason it was collected.
  • The duration of our customer relationship.
  • Production and fulfillment requirements.
  • Customer service, refund, or replacement periods.
  • Fraud-prevention and security needs.
  • Tax, accounting, contractual, and legal obligations.
  • Existing or potential disputes.
Order and transaction records may be retained as required for accounting, tax, legal, and business recordkeeping purposes.
Personalization content and uploaded files are retained only for as long as reasonably necessary to produce and support the order, process replacement or refund requests, prevent fraud, resolve disputes, or comply with legal obligations.
When information is no longer reasonably required, we may delete, de-identify, anonymize, aggregate, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from:
  • Unauthorized access.
  • Accidental loss.
  • Misuse.
  • Alteration.
  • Unauthorized disclosure.
  • Destruction.
However, no website, transmission method, storage system, or online service can be guaranteed to be completely secure.
You are responsible for protecting your login details and maintaining the confidentiality of your account password.
Please contact us promptly if you believe your account or personal information has been accessed without authorization.

10. International Data Transfers

Larchcroft and our e-commerce, payment, production, fulfillment, shipping, technology, marketing, and other service providers may process or store personal information in countries other than the country where you live.
These countries may have privacy and data-protection laws that differ from those in your jurisdiction.
Where European Union or European Economic Area data-protection law applies, we use legally recognized safeguards where required, which may include European Commission adequacy decisions, Standard Contractual Clauses, data-processing agreements, and other lawful transfer mechanisms.
Where United Kingdom data-protection law applies, we use legally recognized safeguards where required, which may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission Standard Contractual Clauses, and other lawful transfer mechanisms.
You may contact us for additional information about the safeguards applicable to your personal information, subject to legal and confidentiality limitations.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

European Union and EEA Privacy Rights

Customers located in the European Union or European Economic Area may have the right to:
  • Request access to personal information we hold about them.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Receive a portable copy of eligible personal information.
  • Withdraw consent where processing is based on consent.
  • Submit a complaint to the data-protection authority responsible for their country or region.
Customers may exercise these rights by contacting us using the information in the Contact Us section. They may also submit a complaint to the data-protection authority responsible for their country or region.

United Kingdom Privacy Rights

Customers located in the United Kingdom may have the right to:
  • Request access to personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion in eligible circumstances.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Receive a portable copy of eligible information.
  • Withdraw consent where processing is based on consent.
  • Object to direct marketing at any time.
  • Submit a complaint to the UK Information Commissioner’s Office.

U.S. State Privacy Rights

Depending on the customer’s state of residence and whether the applicable law covers Larchcroft, customers may have the right to:
  • Confirm whether we process their personal information.
  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible information.
  • Obtain a portable copy of eligible information.
  • Opt out of certain sales, sharing, or targeted advertising.
  • Limit certain uses of sensitive personal information.
  • Appeal the denial of an eligible privacy request.
  • Use an authorized agent to submit a request where permitted by law.
Privacy rights may be subject to legal exceptions, identity-verification requirements, fraud-prevention needs, and record-retention obligations.
To submit a request, contact us using the information in the Contact Us section.
We may request information reasonably necessary to verify your identity and protect your account. Where permitted, an authorized agent may submit a request on your behalf, but we may require proof of authorization.
We will respond within the timeframe required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Marketing Preferences

You may unsubscribe from promotional emails by:
  • Selecting the unsubscribe link in a marketing email.
  • Updating communication preferences where available.
  • Contacting us directly.
Please allow a reasonable period for the request to be processed.
Even after unsubscribing from marketing, you may continue to receive essential transactional or service-related messages, including:
  • Order confirmations.
  • Personalization questions.
  • Shipping and delivery updates.
  • Account and security notices.
  • Customer Support responses.
  • Policy or legal notices.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13 or any higher minimum age required under applicable local law.
We do not knowingly collect personal information directly from children where parental or guardian authorization is legally required.
An adult customer may submit the name, photograph, or other content of a minor for a personalized product. By submitting such content, the customer represents that they are the child’s parent, legal guardian, or otherwise have the necessary authority and permission.
If you believe that a child has provided personal information directly to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or practices of those third parties.
We encourage you to review the privacy notice of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:
  • Changes to our products or services.
  • Changes to business practices.
  • New website functionality.
  • Changes to service providers or technologies.
  • Legal or regulatory requirements.
When we update this Privacy Policy, we will publish the revised version and update the “Last Updated” date.
Where required by law, we may provide additional notice or request renewed consent for material changes.

16. Contact Us

For questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact:
Larchcroft
Website: https://www.larchcroft.com/
Email: support@larchcroft.com
Please include sufficient information for us to understand and respond to your request.
We are committed to responding to privacy questions and requests promptly, respectfully, and in accordance with applicable law.